General Terms and Conditions – AlphaGear

Last updated: August 2026

Welcome to AlphaGear. These General Terms and Conditions ("Terms") apply to your use of our website, https://alphagear-be.shop, and to all products offered by AlphaGear ("we", "us", "our").

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.

1. General Use of the Website

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use our website and products only for lawful purposes and in accordance with applicable laws and regulations.

2. Product Information and Prices

We make every effort to ensure that product descriptions, images, sizes, availability, and prices displayed on our website are accurate and up to date.

Prices are displayed in euros (€) and include applicable VAT unless otherwise stated.

We reserve the right to update product information, availability, and prices at any time. Any changes will not affect orders that have already been confirmed.

3. Orders and Payments

When placing an order, you agree to provide complete and accurate information.

An order is considered accepted once you receive an order confirmation from us.

Payment must be completed at the time of purchase using one of the payment methods available at checkout.

We reserve the right to cancel or refuse an order in cases such as obvious pricing errors, suspected fraudulent activity, or circumstances where we are unable to fulfil the order.

4. Shipping and Delivery

We aim to process and dispatch orders as promptly as possible.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, weather, or other circumstances outside our reasonable control.

Once an order has been handed to the carrier, delivery times may be affected by circumstances beyond our control.

5. Returns and Refunds

We offer a 60-day return period in accordance with our Return Policy.

If you wish to return an order, please follow the instructions and conditions described in our applicable Return Policy.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer. If an item is defective or we sent the wrong item, please contact us so that we can assist you.

Refunds will be issued in accordance with our Return Policy and applicable consumer protection laws.

6. Intellectual Property

All content appearing on the AlphaGear website, including text, photographs, logos, graphics, designs, and other materials, is owned by or licensed to AlphaGear unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

7. Liability

We take reasonable care to ensure that our website and products are presented accurately.

To the extent permitted by applicable law, AlphaGear is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, or applicable legal requirements.

The latest version will be published on our website. The updated Terms will apply from the date indicated at the beginning of the document.

9. Applicable Law

These Terms are governed by Dutch law, except where mandatory consumer protection laws in the customer's country provide otherwise.

Any disputes will be handled by the competent courts in accordance with applicable law.

10. Contact

If you have any questions regarding these Terms, please contact us:

Email: alphagearnl@gmail.com

Website: https://alphagear-be.shop

We will be happy to assist you with questions regarding orders, products, returns, or these Terms.